FAQ
FAQ SHEET – Khor Bakhoor Website:
1. How do I place an order?
You can place an order directly through our website by selecting your preferred products, adding them to your cart, and completing the checkout process.
2. Can I order the same fragrance in different formats?
Yes. Some fragrances are available in multiple formats (e.g. Easy Sticks, Hair Mists). Each format is listed as a separate product.
3. Are product photos representative of the exact item?
Yes. In some cases, images are shared across products within the same collection. Individual product details are always listed in the description.
4. Are your fragrances original?
Yes. All Khor Bakhoor products are original and produced according to our quality standards.
5. How long does delivery take?
● Delivery time depends on your location:
● Some areas receive orders within 1–2 business days
● Other areas may take 2–3 business days
The estimated delivery time will be shown during checkout.
6. Do you deliver on weekends or public holidays?
Delivery schedules may vary during weekends and public holidays.
7. Do you offer same-day delivery?
Same-day delivery is not currently available.
8. Do you deliver outside Egypt?
International shipping is not available at the moment. We will announce updates once it becomes available.
9. What payment methods do you accept?
Available payment methods will be displayed at checkout and may include cash on delivery, cards, or other supported options.
10. Is cash on delivery available?
Yes, cash on delivery is available in selected locations.
11. Can I return or exchange a product?
Returns and exchanges are subject to our Return & Refund Policy. Please refer to the policy page for full details.
12. What if my product arrives damaged or incorrect?
Please contact our customer support team within the timeframe mentioned in the Return Policy, and we will assist you accordingly.
13. Can I track my order?
Order tracking details will be shared once your order is confirmed and dispatched.
14. How should I store my products?
We recommend storing products in a cool, dry place away from direct sunlight and heat.
15. Do you provide usage instructions?
Yes. Usage and care instructions are listed on the product page where applicable.
16. How can I contact customer support?
You can reach us through the contact details listed on our website or via our social media channels.
17. What are your customer support working hours?
Customer support working hours will be listed on the website and may vary during holidays.
Instagram moderator hours for support
Return, refund, exchange policy
International shipping not available but will be in future
See product weights in product descriptions
Location of stores and partitions and its available timings
